Groucho’s Franchise System, LLC (“Groucho’s”) respects the privacy concerns of the users of this website (www.grouchos.com), the Groucho’s Reward Program (“GRP”), Groucho’s Mobile Applications (each, an “App”), or Online Digital Services (“ODS”) (collectively, the “Digital Services”). This policy describes how we may collect and use your personal information.
The ODS include but are not limited to the following:
- Groucho’s Deli Social Media (including both Groucho’s Corporate and Franchised Locations)
- GRP widget
- E- Club
- Franchise Inquiry Submissions
- Ordering online or through an App
- Reputation Management Software
Groucho’s Gift & Loyalty Card Program (GRP)
Online and Mobile Ordering (App)
Information We Collect
We and our trusted service providers collect information from various sources that we use to provide our services to you, to analyze and improve our services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products, specials, promotions, or services that we believe may be of interest to you). The information that we collect and the purpose for our collecting such information is as follows:
Information that you provide to us: We collect information that you provide to us when you (i) sign up for the GRP with us, (ii) register a Groucho’s gift/ loyalty card, (iii) sign up for an account using our App, (iv) use our ODS, or (v) communicate with us. For example, if you register for a GRP or App account with us, then we may request your personal information (e.g., name, postal address, email address, DOB, telephone number, credit/debit card number, security code) or, as applicable, your business information, to complete the registration process, to process transactions, to send you information about our products, to send you promotional offers that we think may be of interest to you, or to otherwise provide our services to you. Similarly, if you request information from us through an online contact form (or if you email us), we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.
Information collected from third parties: We may collect information about you or your business from third parties during providing our services to you.
Information collected through technology: When you visit our website or App, or when you otherwise use any of our ODS, we may collect certain information about your location, computer or device through technology such as cookies, web beacons, GPS or other tracking/recording tools. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, location, browser types, device types, mobile device identifiers, or information about your interactions with our websites, applications or services. (Note that a “cookie” is a text file placed on a computer’s hard drive or stored on a mobile device; a “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.) We may use the information described in this paragraph to, among other things, (i) operate our services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our services, (iv) provide custom, personalized content and information, which could include advertising, (v) monitor aggregate traffic patterns on our websites and services, and (vi) analyze and improve our ODS.
How We Use Your Personal Information
The personal information that you provide will be accessible to us, our affiliates, agents, representatives, franchisees and trusted service providers, as appropriate, to be used for the purposes indicated at the time you voluntarily provide such personal information.
Unless we state otherwise when the information is collected, we and our affiliates, agents, representatives, franchisees and trusted services providers may use personal information about you that you provide to us or them for the following purposes:
- To assist us in better understanding users and visitors navigation of any of our ODS.
- To respond to specific requests from users and visitors of this site, including prospective franchisees and registered GRP members.
- To obtain parental consent from users or visitors under 18 years of age when necessary.
- To provide any necessary notices to our users or visitors when necessary.
- To guard the security or integrity of our Digital Services when necessary.
- To communicate with registered GRP members notices of promotions and/or special offers.
Groucho’s ODS are intended for use strictly by adults. Groucho’s does not knowingly solicit or collect personal information from children under the age of 13. If Groucho’s obtains knowledge that it has collected personal information from a child under 13 in retrievable form in its files, Groucho’s will delete that information.
From time to time, we may send you emails regarding updates to our ODS or our products/services, notices about our organization, information about products/services we offer, or promotional offers that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe” link provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Modifying Account Information
If you have an online account with us, you may have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or an App. Modify Account information. If you have any questions about modifying or updating any information in your account, please contact us at the email address, postal address, or telephone number provided below.
Viewing and Changing Your Personal Information
You may view and change the personal information that is stored in connection with your use of Deli Card by visiting the “My Profile” page available at https://heartlandgiftcard.com. This will allow you to edit email address, name, address, phone number, and birthday information, as well as to opt-in or opt-out of special offers from us.
Cookie and Location Controls
You may be able to set your Internet browser or mobile device to block cookies or other tracking/recording tools, including cookies associated with our websites or Services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our websites or Services may not function properly if your cookies or location are disabled. We support the Do Not Track browser setting. Do Not Track (or DNT) is a preference you can set in your browser to let the websites that you visit know that you do not want them collecting certain information about you. For information and instructions about how to manage your cookies, refer to your Internet browser’s or mobile device’s technical information. Further information on how to adjust your cookie preferences through your browser is available at the external, third-party informational website www.allaboutcookies.org.
Third-Party Websites and Services
Data Protection and Storage
Groucho’s and our service providers maintain reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). Groucho’s has implemented policies and practices pursuant to various security rules and regulations relating to the security and safeguarding of payment cardholder data, including the Payment Card Industry Data Security Standards (PCI-DSS). Groucho’s is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you immediately change your password.
If you have any questions or concerns about this policy, please contact us using the information provided at https://www.grouchos.com/contactus.html.
This policy was last updated and posted on July 12, 2017.